Frequently Asked Questions
Everything you need to know about your Ciao Lucia experience.
Where does Ciao Lucia ship?
We offer worldwide shipping. Domestic orders within the US typically arrive within 3-5 business days, while international shipping times vary by location and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items are final sale and cannot be returned or exchanged.
How do I determine my size?
Each product page features a specific size guide. Our pieces generally fit true to size, but we recommend checking the measurements for our signature smocked and silk styles to ensure the perfect fit.
Can I cancel or modify my order?
Once an order is placed, it is processed quickly to ensure fast delivery. We are unable to guarantee cancellations or modifications, but please contact our support team immediately and we will do our best to assist.
Are your garments made sustainably?
Ciao Lucia is committed to quality craftsmanship. Many of our pieces are produced in limited runs in Los Angeles, California, using high-quality fabrics sourced from reputable mills to reduce waste and ensure ethical production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options through Afterpay.